Network and Systems Analyst

Full-time

Status: Non-Exempt

Reports To: VP of IT

The Network and Systems Analyst is responsible for providing prompt, professional, efficient, and accurate network support to clients and co-workers. This role is a member of the Information Technology team and will participate in the off hours on-call rotation, development projects, and maintaining the efficiency of the Simplicity network.

This is a full-time position, Monday through Friday, that always projects a positive and friendly image through interactions with clients and co-workers. This position will work out of our Stevens Point or Marshfield location and telecommuting is an option.  

• Implement, maintain, and monitor network availability, utilization, throughput, and latency performance for all clients and the credit union. This includes Cisco routers, switches, and all internet network needs.
• Create and maintain network diagrams.  
• Recommend and administer network security through operating system controls.  
• Responsible for installation, configuration and upgrades to networks and equipment as well as serve as the admin for ConnectWise software suite and cloud-based IP phone system.
• Partner with VP of IT through client contract agreement process; responsible for Exclamation client implementation process once contract signed.
• Responsible for “help desk” functions for co-workers and clients by answering questions, recommending, or performing solutions, and knowing when to involve third-party vendors to address an issue in a timely manner with minimal disruption co-worker or client. 
• Record events and their resolution into ticketing tracking systems as well as follow-up and update the originator of the request on the status.
• Assist with various IT projects as assigned, adhering to the stated deadlines and objectives.  
• Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships through the commitment to the company’s core values, vision and mission statements.

• Associate degree in Computer Science or a related discipline.
• Three to five years of experience with routers and networks preferred. 
• Financial industry experience preferred.
• Knowledge of ConnectWise software suite.
• Excellent communication and organizational skills.  
• Exceptional analytical skills with a strong attention to detail, ability to plan, prioritize and organize work effectively and efficiently.  
• Must be friendly and able to represent the Credit Union in a professional and positive manner.  
• Service-oriented; a team player. 

• Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.  
• Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
• Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
• Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.

Lives and advances Exclamation’s core beliefs: 

• Our world runs on fresh ideas.
• Curious minds create opportunities.
• We were meant to work together.
• Expect to exceed expectations.
• Growth is the goals.
• Spend time doing what you love.
• Takes initiative to be involved in networking opportunities within the communities we serve and the credit union industry.
• Generates innovative ideas, and creative solutions to challenging problems.
• Models behavior that builds inter-personal trust and personal integrity within the team.
• Willingness to take on additional roles or responsibilities that contribute to the success of the team.